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Getting Connected With Connect

At MainStreet Bank, we like to say that we “Put Our Bank in Your Office” — and our Connect Support Team helps make that possible.

Here’s how the Connect team helps us bring you the latest in banking technology, enhanced with a personal touch.

Who is Connect, and what do they do?

Connect builds and maintains MainStreet Bank’s electronic banking services. Our bank branches contact Connect for services like remote deposits, wires, and ACH originations. After obtaining necessary approvals, Connect works with our business bankers and the branch staff to fulfill customer requests.

Our Connect team members are not your average customer service reps! They take ownership of each call or chat that comes in. From simple account questions to more complex system troubleshooting, they make every effort to provide an outstanding experience to each and every customer.

– Karly Tomlin, VP, User Experience Coordinator

To put it simply, you can think of Connect as the IT department of an office. They set up technical necessities for our customers, teach them how to use that technology, and then provide continuing support. If you need assistance, our Connect team will be available to walk you through a solution.

How Connect allows us to “Put Our Bank in Your Office”

Many banks offer technology solutions to commercial clients. But without proper training and guidance, customers may not get the most out of those offerings.

With most banks out there, when you get a deposit scanner, you get a box in the mail and a one-sheet quick reference guide, and you’re told ‘good luck!’

I don’t know any other bank out there that makes it a course of business to include training on any new system that we set up.

– Thomas Cary, SVP, Director of Business Banking

Our Connect team has the expertise to help provide you with the latest in technology plus the detailed knowledge of the banking industry to offer ongoing support. This helps us build long-term relationships and fulfill our commitment to being a consultant, partner, and friend to customers like you.

At MainStreet Bank, we’re proud to be a local community bank, which means our customers aren’t just names and numbers to us. Instead, we are invested in your goals and ambitions, and our Connect team gives us another way to provide the care and attention that only a community bank can offer.

How Connect keeps us more forward-thinking when it comes to technology

We remain committed to staying on the cutting edge of banking technology, without losing sight of the personal touch that is the heart of MainStreet Bank.

By operating as an “extension” of your business banker, Connect helps ensure you can access and understand our technology offerings. They are experts in online and electronic banking issues and provide speedy solutions.

As a MainStreet Bank client, you can access the Connect team through your personal banker. The Connect team can then provide support and resolve any concerns on the phone or through a simple screen share.

Put our bank in your office today.

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