Auto Loan Payments

Yes, you can make a payment online. Go to our auto loans webpage to select your preferred method of payment.
 
Here is a list of several easy to use methods to submit your monthly payments:

• One-time online payment – $5.00 convenience fee
• Recurring online payments
• Automatic withdrawal from your checking account (ACH Payment)
• Use another bank’s online bill pay
• Open a checking account with MainStreet Bank, set up online banking with MainStreet Bank, and transfer funds from your MainStreet
• Bank account to pay your auto loan.

 
Mail your payment to the following address:
 
MainStreet Bank
P.O. Box 3169
Oakton, VA 22124
 
Overnight mail your payment to the following address:
 
MainStreet Bank
ATTN: Auto Loans
10089 Fairfax Boulevard
Fairfax, VA 22030
 
Stop by one of our convenient branch locations to make your payment.
Each of these options, except setting up bill pay at your bank, can be conducted on our website.

Yes, you are able to open a checking account with MainStreet Bank. You can open an account online by clicking the “Open My Personal Account” button on the sidebar. Account opening online takes less than 10 minutes. Or, we invite you to stop by one of our convenient branch locations. Click Here to find your nearest branch location.

You can view your auto loan payment history and account information by going to our auto loans webpage and setting up your Online Banking. On the right hand side of this webpage you’ll find convenient payment options, and midway down you’ll find a button for enrolling in Online Banking.
 
Click on the “Enroll in Online Banking” button and set up your online banking access to your auto loan. You will receive online banking access within 3-5 business days.
 
After setting up your online banking log in to your online banking, click on your auto loan account and click on “Account Info” to view information about your payment amount, interest rate, maturity date, next payment due, etc. To view your payment history, simply click on your auto loan account and select the date range to view the history of payments.
 
If you have any additional questions about your Auto Loan please email us at autos@mstreetbank.com.
 
PLEASE NOTE: E-mails are not secure. Please do not include any personal or confidential information, such as social security number or account number, in your email.

Yes, you can set up automatic payments.
 
Automatic payments can be set up online by going to our auto loans webpage. Click on “Register Recurring Payments” to set up your automatic payments quickly and securely online.
 
Or, if you’d like to set up your recurring payments by electronic withdrawal from a checking or savings account, download our ACH Form to fill out and fax back to us. Our fax number is 703-782-9405. Please be sure to include a callback number for any additional information we may need from you.
 
You can also submit the ACH Form securely online by going to our auto loans webpage and clicking on “Upload ACH Form”. The Upload ACH Form page will have directions on how to upload your form securely to us.
 
PLEASE NOTE: Do not send your ACH form to us via email. Email is not a secure channel to send sensitive information like ACH forms with account information.

Yes, you will need to set up a new payee for MainStreet Bank with our address:
 
MainStreet Bank
10089 Fairfax Boulevard
Fairfax, VA 22030
 
Most payments will come to us electronically, but some may be a paper check mailed instead. Please consult your bank for details.

Our standard mailing address is:
 
MainStreet Bank
PO Box 3169
Oakton, VA 22124
 
Our overnight mailing address is:
 
MainStreet Bank
10089 Fairfax Boulevard
Fairfax, VA 22030

You do not need a coupon book to make a payment. All you need to do is make sure your name and auto loan account number are on your check. You are able to use the same coupon book you were previously issued and mail your checks to the address on the coupon.
 
If you have lost your coupon book, and would like a new coupon book, please e-mail our Auto Loan Department at autos@mstreetbank.com to have a new coupon book mailed to you. Be sure to include your name and contact information. There is a ten dollar ($10.00) fee for a replacement coupon book.
 
PLEASE NOTE: Email is not a secure form of communication and you should not include information about your account or personal, confidential information about yourself. There is a ten dollar ($10.00) fee for a replacement coupon book.

We do not send monthly statements by mail or email. If you wish to view your payment details please visit our auto loans webpage to set up your online banking access. You will receive online banking access within 3-5 business days.

To update your address we have on file please write and sign a request letter. Please be sure to include your account number, your name, the old address, the new address, your phone number and your signature. You can fax this request letter to us at 703-782-9405.

Each state has a different process on how to switch your title from your previous state of residence to your new state of residence. Contact the Department of Motor Vehicles in your new state of residence for required documentation, and then email us at autos@mstreetbank.com. We’ll be happy to assist once you have all the necessary documentation for your current state of residence.

To change your name on your MainStreet Bank auto loan account you will need to send us a signed, written request along with a copy of the legal documentation of your name change. You can fax the documentation to us at 703-782-9405, or you can scan and email the documentation to us at autos@mstreetbank.com.
 
E-mailing documentation is not secure, so please do not include any documentation that has personal information such as social security number, account numbers, etc. Please include a call back number so we can get any additional information that may be needed.

You can view your payoff balance by logging in to your Online Banking. Click on your Auto Loan account then click on “Account Info”. This webpage will provide you your pay-off amount as well as how to calculate your payoff amount if you will be mailing in a check to pay off your auto loan. You can also call us at 703-481-4545, and we can provide your payoff balance over the phone.

Yes, you can call us at 703-481-4545 to make your payment over the phone. There is a five dollar ($5.00) convenience fee for payments submitted to us over the phone.
 
One time over the phone and online payments have a five dollar ($5.00) convenience fee. Recurring payments do not have a convenience fee.

E-mail our Auto Loan Department at autos@mstreetbank.com. We’ll be happy to provide that information to you.

The principal balance does not include the interest that is due to pay off your auto loan. Your payoff amount is how much you must pay to satisfy the terms of your loan and payoff your debt today. Your payoff amount may also include any fees, such as late fees, that have been assessed to your account.
 
Paying the principal balance will leave a remaining balance that will need to be paid prior to the release of your title. In order to pay off your auto loan you will need to pay off the principal balance, the interest and any fees due at the time of your payoff payment. Please add ten (10) days additional interest to the payoff amount to allow time for the payment to arrive and to process your payoff request. Any over payment will be refunded back to you.

To view if we have received your payment you can view your auto loan account details by setting up your MainStreet Bank online banking. Your payments will be credited to your account the day we receive your payment. The payment will show on your account within your online banking 1-2 business days after we receive your payment.
 
Go to our auto loans webpage and click on the “Enroll in Online Banking” button to set up your MainStreet Bank online banking. You will receive online banking access within 3-5 business days.

Your auto dealer where you purchased your automobile will be able to assist you with questions regarding your warranty, GAP insurance and service contract.

Each state has its own title process. As a general rule, MainStreet Bank will release your vehicle title ten (10) business days after payoff is received. This is to allow your payment time for successful processing.
 
If you have a new address please be sure to notify us so we can mail your payoff notification and title to the correct address. If you do not notify us your payoff notification and title will be mailed to the most recent address we have on file.